At Daywone, your satisfaction means everything to us. This Daywone return policy explains how we handle order issues, including what qualifies for a replacement or refund. Because all of our apparel is made-to-order and fulfilled by our trusted partner Printify, we follow the official Printify return policy to ensure every customer is treated fairly.
We understand that problems can happen. That’s why we’re committed to resolving any issues with damaged, defective, or incorrectly fulfilled items quickly and efficiently.
We’re happy to offer a replacement or refund in the following situations:
Your item arrived damaged or defective
There’s a printing error
You received the wrong size, color, or design based on your original order
That said, if your item arrives damaged, misprinted, or defective, we’ve got your back. In the rare case of a production or shipping error, please contact us within 7 days of receiving your order at [email protected].
To start the process, please include:
Your order number
A detailed description of the issue
Clear photos of the product and packaging
From there, we will submit the issue directly to Printify using their Order Issue Submission Form on your behalf. You don’t need to fill out anything — we’ll take care of everything and keep you updated.
Please note: We are unable to process replacements or refunds if contacted after 7 days from delivery or if the request does not meet Printify’s return policy requirements.
We appreciate your trust in Daywone. Our goal is to make sure your experience reflects our mission: helping you break away from the old and step into something new — with confidence and clarity.
Since every item is custom-printed just for you, we do not accept returns or exchanges for:
Buyer’s remorse
Size or color preference
Orders placed with the wrong shipping address
💡 To avoid some issues please check out our shipping policies.
For full details, we encourage you to visit the Printify Return Policy, as we honor their fulfillment guidelines. If you have questions about this Daywone return policy or need help with a specific order, contact us directly at [email protected]
At Daywone, we’re here to make things right—every time.
